Chat inbox plus CRM logging
Telegram CRM: put Telegram chats and calls on the contact
Timelines connects your Telegram account to HubSpot, Zoho CRM or Pipedrive and logs each conversation on the matching record, so the whole team sees the history in the CRM. A CRM connection costs $4.99 per month for the team, and a Telegram account is one $9.99 channel slot.
Telegram history where your sales team already looks
Customers who write on Telegram rarely show up in the CRM, because the conversation lives on one person's phone. With Timelines, your team works Telegram from a shared inbox and the same conversations are logged on the contact in your CRM within seconds, with the time they really happened.
Timelines finds the contact whose phone number matches the chat. When a number has no match you can let Timelines create a contact, or turn that off to log only to contacts you already have. Telegram chats often have no phone number at all, and for those you link the chat to a record yourself.
Which CRM logs what
Each CRM has its own setup guide with permissions, settings and what happens to your data.
| CRM | What Timelines logs | Guide |
|---|---|---|
| HubSpot | Telegram messages as notes by default, or as messages if you choose. Telegram calls as HubSpot calls with direction, answered or missed, and duration. Attachments are added to the activity. | HubSpot guide |
| Zoho CRM | Each Telegram message as a note on the matching contact or lead, with channel, direction and time. Telegram calls in the Calls module. | Zoho CRM guide |
| Pipedrive | Telegram and WhatsApp conversations as activities on the matching person, grouped by stretch of conversation. | Pipedrive guide |
| Shopify | No chat logging. The integration syncs your store catalog so products can be shared in chats. | Shopify page |
Connect it in three steps
1. Connect Telegram
Link the Telegram account by QR code, or with the phone number and the login code Telegram sends. If it has Two-Step Verification, enter the cloud password once.
2. Connect the CRM
In Timelines open Integrations, choose Add integration and pick HubSpot, Zoho CRM or Pipedrive. Approve the permissions in the CRM.
3. Keep working
There is nothing to do day to day. Each message and call reaches the CRM shortly after it is sent or received.
What you control
Channels to log
Switch Telegram, WhatsApp, SMS, web chat and calls on or off per CRM.
New contacts
Let new numbers create contacts, or log only to contacts you already have.
Notes or messages
In HubSpot, Telegram is logged as notes by default and can be logged as messages instead.
Disconnect any time
Disconnecting stops logging and deletes the stored CRM tokens. Records already in the CRM stay there.
What it costs, worked out
A Telegram account is one channel slot at $9.99 per month, and each CRM integration is one slot at $4.99 per month for your whole team. Team members are unlimited and free.
Example: two Telegram accounts and one WhatsApp number are 3 channel slots, which is $29.97. One Integration adds $4.99, so the total is $34.96 per month. The 7 day trial needs no card and includes one CRM integration.
Limits worth knowing
After you connect a CRM, you choose which channels are logged: WhatsApp, SMS, Telegram, web chat and calls are all on by default. In HubSpot you choose whether Telegram is logged as notes or as messages.
When several contacts share a number, HubSpot logging picks the best match, an exact number first and then a contact with an owner, and lets you choose another. Zoho logging waits until someone picks the right record in the chat panel. On Zoho's Free edition, Timelines paces its calls inside Zoho's daily limit, so on a busy day some messages may reach Zoho later.
Common questions
What is a Telegram CRM integration?
It logs your Telegram conversations and calls on the matching contact in your CRM, so the sales or support history sits in one place without copying anything by hand.
Which CRMs work with Telegram?
HubSpot and Zoho CRM log Telegram messages and calls. Pipedrive logs Telegram conversations as activities on the matching person; its page explains availability.
How are Telegram chats matched to contacts?
By phone number. Many Telegram chats have no phone number, so you can link the chat to a record by pasting its HubSpot contact ID or Zoho record ID.
What does it cost?
$4.99 per Integration per month for the whole team, plus $9.99 per month for each channel slot, such as a Telegram account. The 7 day trial includes one CRM integration.
Do I need the Telegram Bot API?
No. You connect a Telegram account by QR code or by phone number and login code, and the CRM logging works from that account.
Put your chats on the contact
Our numbers: $9.99 per channel slot per month, $4.99 per Integration per month, team members unlimited and free, 7 day free trial with no card.
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