Your conversations, in Make, Zapier or your own tools
Let your tools know the moment a customer writes on WhatsApp, Telegram, Messenger or Instagram, see which chats still need a reply, and send messages from the apps you already use.
Every message, as it happens
Your tools hear about each new message within seconds, in both directions, including replies your team types on the phone.
Chats awaiting a reply
See which conversations are still waiting for your team and for how long, to send reminders and response time alerts.
Messages from your tools
Send order updates, booking confirmations and other messages from your own systems. They reach the customer's app and your team sees them in the inbox.
API and webhooks is one of several integrations in Timelines, next to HubSpot, Zoho CRM, Pipedrive and Shopify. Watch the demo with two real phones.
How to connect API and webhooks
- 1
Open Integrations in your workspace
Choose Add integration, then API and webhooks, and press Connect.
- 2
Create a key for your tool
Choose whether it can read conversations, send messages, or both. It sees only what the team member who created it can see.
- 3
Add your webhook
Paste the link from Make, Zapier or your system, pick the channels, and send a test. From then on your tools follow every conversation.
Frequently asked questions
Do I need a developer?
No. With Make or Zapier you can connect Timelines in a few minutes without writing code. Developers can use the same keys and webhooks from their own systems.
Do replies typed on the phone count?
Yes. A reply sent from the WhatsApp or Telegram app on the phone reaches your tools like a reply from the inbox, and the chat no longer shows as waiting.
What if my tool is down when a message arrives?
Nothing is lost and nothing is sent twice behind your back. Missed updates wait in Timelines for 30 days, and you send them again with one click when you are ready.
Are there usage limits?
No. Timelines does not limit how many keys or webhooks you create or how much your tools use them.
How much does it cost?
API and webhooks use one Integration, $4.99 per month for your whole team, and your 7-day free trial includes one.
Connect your conversations to anything
Add API and webhooks in a minute and let your tools follow every conversation. Start free this week.
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