About Timelines
The AI-Powered Shared Inbox for WhatsApp, Telegram & Phone
Timelines brings WhatsApp, Telegram, phone (voice & SMS), and web chat together in one secure, shared inbox with AI built in. It's the trusted messaging workspace for teams who need efficiency without compromise. With Timelines, you eliminate communication silos, so your team spends less time juggling apps and more time engaging customers.
Timelines pairs a real-time shared inbox with AI agents, an AI knowledge base, AI voice, AI vision, and analytics — so your team spends less time juggling apps and more time building customer relationships.
Timelines at a Glance
One shared inbox for WhatsApp, Telegram, and phone (voice & SMS), with AI agents, an AI knowledge base, AI voice, AI vision, and analytics built in.
1500+ businesses use Timelines worldwide
Active teams in 70+ countries across the globe
20+ team members distributed across 5 continents
Saves teams up to 50% of time spent on manual messaging & coordination.
Core Values
Our Mission
To simplify and secure business conversations by bringing WhatsApp, Telegram, and phone into one AI-powered shared inbox.
Our Commitments
Reliability
Count on stable, enterprise-grade performance and high uptime. We know your messaging is mission-critical, so Timelines is built for dependable delivery and consistent sync across devices.
Seamless Integration
No coding or complex setup needed, connect WhatsApp, Telegram, and your phone numbers in minutes. Our one-click setup and intuitive interface ensure that adopting Timelines feels natural and frictionless for your team.
Data Security
We prioritize your data privacy and security. Platform data is protected with encryption in transit and at rest, GDPR-aligned controls, and regular backups. WhatsApp end-to-end encryption applies on the device path as provided by WhatsApp itself. Your customer conversations remain protected and confidential.
Human Support
Real people, ready to help. Our customer success team is always on hand to provide onboarding guidance, live chat assistance, and expert support. We're proud to deliver fast, thoughtful responses, the kind of support that consistently earns us top satisfaction marks from our users.
Results That Matter
Lightning-fast Onboarding
Most teams get started in under 5 minutes, simply scan a QR code to connect WhatsApp, Telegram, and phone and begin working from one shared inbox.
No technical expertise required.
Time Saved, Efficiency Gained
By automating repetitive tasks and centralizing chats, Timelines clients cut manual messaging time by up to 50%, reclaiming hours each week to focus on sales and service.
Loved by Users
Our commitment to usability and support shows in our ratings, customers consistently give Timelines high marks for customer support quality and praise its ease of use.
We succeed when you succeed.
Our Team
Behind Timelines is a global, cross-functional team of passionate professionals (20+ and growing) spread across 5 continents. We are developers, designers, and customer success experts unified by a mission to make business messaging simpler. Our diverse, remote team culture means we work around the clock and across time zones to support our clients. We take pride in staying close to our users' needs, innovating continuously, and delivering a world-class product with a personal touch. In every WhatsApp conversation you manage through Timelines, know that a dedicated team of real people is working tirelessly behind the scenes to help your business communicate better.