1. Sign up
Work email and a password, then your name and team name. You land in your workspace in under a minute.
Demo videos
See the whole setup, unedited
Real recordings from a fresh Timelines workspace: sign up, connect WhatsApp and Telegram with a QR code, add web chat to a website, buy a Voice number, and answer customers from one inbox.
2. Your plan and slots
Billing shows the plan and the slots you can fill. One slot is one connection: WhatsApp, Telegram, web chat, or a phone number.
3. Connect WhatsApp with a QR code
Choose WhatsApp under Connect channel, scan the code from Linked devices on the phone, and the channel turns Active. Same number, no Business API.
4. Connect Telegram
Same idea: scan the QR from Telegram's Devices screen and the account joins the shared inbox.
5. Customers write in, you reply from one place
A WhatsApp question and a Telegram quote request arrive in the same inbox. The team answers both without switching apps. Existing chats are blurred in this recording.
6. Add web chat to your website
Enter your domain, pick a name and color, set the welcome message, copy one snippet. Done in the same wizard.
7. What your website visitor sees
The chat bubble on a demo store: leave a name, ask a question, get an answer from the team in seconds.
8. The same web chat from the inbox
The visitor's message shows up next to WhatsApp and Telegram chats, and the reply goes straight back to the website.
9. Buy a Voice number
Pick a country, choose a number, buy it. It takes calls and receives texts in the shared inbox; in the US you can send texts too after a carrier registration.
10. The number goes live
The new number shows as Active on the Channels page, filling the fourth slot.
11. API and webhooks
Connect your conversations to Make, Zapier or your own tools. A customer writes, your tool hears about it at once, a reply typed on the phone counts, and a message goes out from the tool. About API and webhooks
Try it on your own number
Everything above takes about ten minutes on a real account. Start with WhatsApp and add the rest when you need it.
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