WhatsApp Shared Inbox for Teams

Struggling with multiple WhatsApp accounts? Simplify your messaging with a WhatsApp shared inbox that gives your team full visibility and control.

  • Multiple WhatsApp numbers in one inbox
  • Add existing WhatsApp numbers (private or business)
  • Bring WhatsApp, Telegram, and phone (voice & SMS) into one inbox
  • Create isolated teams in one workspace with role allocation
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Loved by sales & support teams
WhatsApp shared inbox for teams

How Timelines Helps You Win with Shared Inbox

A shared WhatsApp business inbox enables you to manage communication with multiple numbers in one place. Review how your team communicates with clients and keep up with business communication as you grow.

Review Business Communication in One Place

Add multiple existing numbers to one WhatsApp shared inbox to gain immediate control and complete visibility over all team conversations.

Prepare Your Team for WhatsApp Collaboration

Save time and boost performance with built-in collaboration tools. Send messages, assign responsible agents, use templates, and reply together.

AI Agents and Knowledge Base

AI agents answer from your knowledge base, draft replies, and summarize conversations, so your team responds faster and never misses a message.

Start Using in Minutes

No pre-setup needed. Just scan a QR code, invite your team, and start using instantly. Start your free trial — no credit card required!

AI Voice Transcription and Vision

AI voice transcription turns calls and voice notes into searchable text, and AI vision reads images and documents shared in chats, so nothing gets lost.

Get WhatsApp Business Reporting

Timelines provides key metrics to help evaluate the effectiveness of WhatsApp business communications. Make data-driven decisions and understand team performance.

How to Set Up Your WhatsApp Shared Inbox

Get started in 4 simple steps, no technical knowledge required.

1

Create Your Account

Sign up for a free Timelines account. The 10-day trial is fully featured, no credit card required.

2

Connect WhatsApp Numbers

Scan QR codes to connect your personal or business WhatsApp numbers. Add as many numbers as you need.

3

Invite Your Team

Add team members and assign roles. Set up isolated teams with flexible permission settings.

4

Start Collaborating

All conversations appear in your shared inbox. Assign chats, use templates, and collaborate in real time.

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2500+ Brands Across 34 Countries Use Timelines

The most flexible WhatsApp tool

“I like that every conversation with our agents lives in one shared inbox. Before Timelines, we didn't have any idea how many conversations each agent handled or how quickly they responded.”

Pablo R.

Operations Manager · Verified Review

Best Tool to make your office efficient

“Good, best tool to assign the work to your employees and to keep the track of work between employees and customers.”

Harjot K.

President · Verified Review

Perfect for team collaboration on WhatsApp

“The shared inbox transformed how our team handles WhatsApp conversations. Everyone can see and respond to messages, and the built-in AI keeps everything organized.”

Support Team Lead

Verified User · Verified Review

Great for managing multiple accounts

“All of my staff can now access my Business WhatsApp from unique logins! If I need more than four devices connected, Timelines is the solution.”

Isis I.

Founder and Owner · Verified Review

Frequently Asked Questions about WhatsApp Shared Inbox

A shared WhatsApp inbox allows businesses to manage customer conversations more efficiently by centralizing all conversations in one place. This helps ensure that team members can respond promptly, track messages, and collaborate on customer inquiries without missing any details.
Sharing a WhatsApp inbox involves using third-party solutions like Timelines. Connect your WhatsApp account and set up a shared inbox where multiple users can access and manage customer messages in one place.
With Timelines, you can easily share a WhatsApp inbox with your team. Connect your account, invite team members, and assign them roles within the shared inbox. This setup ensures that team members can collaborate, respond, and stay organized with client messages.
Yes, you can connect your own number. Timelines works with any type of WhatsApp number, both personal and business. As a benefit, you also get to upload your WhatsApp chat history.
It takes approximately 5 minutes to start working on WhatsApp with your team on Timelines. The app uses the WhatsApp Web connection, so all you need to do is connect your number and invite your agents. We also offer 10 days of free trial, no credit card required.
You can access your WhatsApp inbox for teams through Timelines. Log in to your account on the platform's website or app, and you'll find all the shared conversations with your customers in one centralized location.
One inbox, every channel

AI Built In, Across WhatsApp, Telegram, and Phone

WhatsApp, Telegram & Phone

Bring personal and business WhatsApp, Telegram accounts, and phone numbers (voice & SMS) into one shared inbox via QR code, no API required.

AI Agents & Knowledge Base

AI agents answer from your knowledge base, draft replies, and summarize threads so your team responds faster and never misses a message.

AI Voice & Vision

AI voice transcription turns calls and voice notes into searchable text, and AI vision reads images and documents shared in chats.

Ready to Set Up Your WhatsApp Shared Inbox?

Start your 10-day free trial today. No credit card required.

Start Your Free TrialSchedule a Demo
Timelines WhatsApp shared inbox for teams