Conversation analytics across every channel

Track message volume, response times, SLA targets, and team performance across WhatsApp, Telegram, phone, and web chat. Timelines conversation analytics gives sales and support teams full visibility into every conversation from one dashboard. Included with your Timelines account. No additional setup required.

Track message volume, response times, and conversations started
Monitor individual team member performance
Identify peak activity hours for optimal scheduling
Filter analytics by channel, team member, or date range

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Loved by sales & support teams

WhatsApp Conversational Analytics Dashboard

What You Can Track

Timelines automatically collects these metrics across every connected channel, WhatsApp, Telegram, phone, and web chat.

Message Volume

Total messages sent and received per day, week, or month. Identify trends and forecast staffing needs.

Response Time

Average time between customer message and team reply. Set SLA response-time targets with warning and breach alerts, so nothing slips through.

Conversations Started

Number of new conversation threads initiated. Track lead generation and inbound interest.

Active Conversations

Conversations with activity in a given period. Understand current workload across your team.

Messages by Team Member

Message count per user or WhatsApp number. Balance workload across your team effectively.

Peak Activity Hours

Times of day with highest message volume. Optimize team availability and scheduling.

Analytics Without the Setup

If you have WhatsApp numbers connected to Timelines, analytics are already being collected.

Connect WhatsApp

Scan a QR code to connect your WhatsApp Business or personal WhatsApp number to Timelines.

Open Analytics

Navigate to the Analytics section in your Timelines dashboard. Data populates automatically.

Filter & Analyze

View metrics across all numbers or filter by WhatsApp number, team member, or date range.

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What Teams Say About WhatsApp Analytics

Data-driven decisions made easy

“The analytics dashboard gives us clear visibility into our WhatsApp performance. We can now track team response times and customer engagement metrics.”

Operations Director

G2 · 2024

Finally, WhatsApp metrics that matter

“We had no visibility into our WhatsApp communication before Timelines. Now we track everything and optimize based on real data.”

Sales Manager

Capterra · 2024

Essential for team management

“The team performance reports help us identify top performers and coach those who need improvement. Response time tracking is invaluable.”

Customer Support Lead

G2 · 2024

Comprehensive and actionable

“The reports are detailed but easy to understand. We use them in our weekly meetings to track progress and set goals.”

Head of Customer Success

Chrome Store · 2024

Frequently Asked Questions

WhatsApp conversational analytics is the measurement and analysis of messaging data from WhatsApp Business conversations. It includes metrics like message volume, response times, and team member activity. Timelines provides built-in conversational analytics for all connected WhatsApp numbers.

Log in to your Timelines dashboard and navigate to the Analytics section. Analytics are available for all accounts with at least one connected WhatsApp number.

Yes. If multiple team members have access to your Timelines workspace, you can filter analytics by team member to see individual performance metrics.

Analytics update in near real-time. New messages are reflected in your dashboard within minutes of being sent or received.

Start Tracking Your WhatsApp Performance

Connect your first WhatsApp number in under 2 minutes. Analytics included with every plan.

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