A shared inbox for Instagram direct messages, for your whole team
Connect the Instagram account your customers message and bring every direct message into one shared inbox, in full two-way sync, with the same AI that answers your other channels.
Your Instagram account
Sign in with your Instagram username and password, verify the code Instagram sends you, and your direct messages appear in the inbox. No business account or Meta app review required.
Voice notes, photos and files
Send and receive voice notes, images and attachments the way you do in the Instagram app. Voice notes are transcribed so the team can read them.
AI w każdym czacie
Draft replies, transcribe voice notes, and answer from your knowledge base, the same AI as WhatsApp and Telegram.
How to connect Instagram
- 1
Open Channels in your workspace
Choose Instagram and sign in with the account whose direct messages you want in the inbox.
- 2
Verify the code
Instagram sends a code to your phone or email. Timelines shows it as a step, and you enter the code and press Verify; you can resend it or pick another method.
- 3
Work Instagram DMs as a team
Direct messages sync both ways. Reply from the inbox or the mobile app, assign conversations, and let AI agents handle the routine ones.
Frequently asked questions
Do I need an Instagram business account or the Meta API?
No. Timelines connects your Instagram account directly, so there is no business conversion, app review or Meta verification.
What happens in the Instagram app when I reply from Timelines?
Replies appear in the Instagram app as if you sent them there. Pins, mutes and archives stay in sync as well.
Can several team members answer the same Instagram account?
Yes. One account, your whole team, with assignment, notes and AI drafts.
Does it work alongside WhatsApp and Telegram?
Yes. Instagram sits next to WhatsApp, Telegram, Messenger, phone and web chat in one inbox, with the same AI on top.
Bring Instagram into your shared inbox
Connect in minutes and let your whole team answer Instagram together, with AI on top. Start free this week.
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